ITIL is a framework, a set of concepts, processes, activities, and good practices, for managing IT Services (ITSM) through the Service Lifecycle.
ITIL is not about providing technology, but about organizing and managing people, technology, processes, and functions to provide valuable services to the customer or business.
Learn more: ITIL is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.
No comments:
Post a Comment